Following up with Survey Respondents

Roger Chan -

When we send out a survey, we hope that everyone sees the email and completes the survey. However, that's not always or often the reality! Life gets in the way, and your well-intentioned email gets overlooked.

If you've sent out an SparkThink survey via an email invitation, here's how you can follow-up with those people who have not completed the survey, so that you can increase the survey response rate, and get even more insights from your survey.

  1. Open your SparkThink survey project
  2. Click "Share" and open the email invitation

3. Scroll down to the "Respondents" list, and click on the filter icon next to "Status." Check "Not Started" and "Started" to filter the respondents who have not completed the survey.

4. Select the checkbox next to the respondents (on the left of the Respondents list), and click "Send an email" to send a follow-up email!

That's how you're able to take action to increase the response rate of your survey!