The new feature enables administrators within SparkThink to impersonate another user or a service account. This means an admin can temporarily assume the identity of permitted and approved user or service account within the platform, allowing them to Send Survey emails on their behalf.
The 'Why' behind it:
- When sending the survey emails to list of respondents, this feature allows an admin to send email as a service account to ensure recipients have consistent experience.
- In cases of certain team members unavailability, this feature permits admins to impersonate them post receiving approval and necessary permissions.
- To ensure Security and Compliance aspects, admin user will be provided proxy access only for permitted period of time.
How to use Proxy functionality:
This feature will be available when sending Initial invite and Reminder emails for surveys. Once proxy usage is permitted and approved, admin will be able to choose the address for 'From' field for each outgoing email.
User will receive the notification when they select the proxy account.
When 'Close' button is clicked, this confirms that user has made informed decision of selecting proxy account for outgoing email. This confirmation highlights segment of the email preview and 'Send as X to YY recipients' button.
This is 2nd layer of confirmation created for user's awareness. When 'Send...' action is triggered, user receives final confirmation before emails are released from exchange server. This confirmation is final layer of authentication as emails released from server cannot be rolled back.
When 'Send' button is clicked, the emails are sent from the exchange server to all recipients selected for the emails.
Summary Statement for Stakeholders:
The Proxy/ Impersonation feature in SparkThink empowers administrators to deliver efficient support, optimize user experiences, and uphold the platform’s high standards for security, inclusivity, and operational excellence.