When you are importing respondents to a SparkThink Survey email invitation collector, you may receive the following error message: "There was a problem adding a new collector" (see screenshot below). In this article, we describe the problem and how you can fix this issue.
Issue & Resolution
This error message indicates that there was a problem importing the respondents to the email invitation using the spreadsheet provided. Here are some common reasons and resolutions:
| Reason | Resolution |
|---|---|
| Required column headers missing | Check to ensure that the required column headers exist, i.e. First Name, Last Name, Email |
| Duplicate email addresses | Find duplicate email addresses and remove them from the spreadsheet |
| Invalid email addresses | Check for invalid email formats (e.g. missing "@" symbol, missing domain extension, invalid characters within email address, blank spaces before or after email address) |
