SparkThink and its earlier versions have served Slalom for over 13 years, supporting thousands of surveys and workshops along the way. Users have consistently praised the platform for its friendly user experience and ease of use.

For many years, SparkThink filled a critical gap in our toolkit — giving Slalom and our clients a purpose-built solution for surveys and collaborative workshops. As the market has matured, competing products have evolved significantly and now meet those same needs, making it the right time for us to sunset our own platform in this space. We have made the decision to retire SparkThink on June 30, 2026, following a structured, three-phase transition.

This article outlines key dates, what changes during each phase, and the actions required to ensure you retain your data.

Overview

SparkThink will be gradually decommissioned to allow users sufficient time to review, export, and transition their data. During this period, platform capabilities will be reduced in stages until full shutdown.

Phases

Phase 1 — Full Access (Through April 30, 2026)

Users can continue to:

• Create and share surveys and workshops
• Capture survey and workshop responses

This phase serves as the official announcement period of the upcoming retirement.

⚠️ Important: After April 30, 2026:

• Survey and workshop responses will no longer be recorded
• Anyone accessing a survey link will see a notification indicating that SparkThink has been retired and should contact the survey owner

Phase 2 — Limited Access (May 1 – June 30, 2026)

The platform will move to read-only mode

Users will be able to:

• View existing surveys and workshops
• Export their data

Users will NOT be able to:

• Create, edit, or share surveys or workshops
• Capture survey and workshop responses

Phase 3 — Full Shutdown (July 01, 2026)

• SparkThink will be fully decommissioned
• The platform will no longer be accessible
• Data will be placed in storage. Emergency access to the data can be provided—please reach out to the IT Support team for any requests.

Required Actions

To avoid losing important information, please complete the following by June 30, 2026:

1. Review Your Data

Identify any surveys, workshops, or results that need to be retained.

2. Export Your Information

Download all required data during the access period. After the shutdown, data will no longer be available.

3. Plan Your Transition

Ensure any ongoing work is moved to alternative tools before the platform becomes unavailable.

Support

Support will be available during the transition period to assist with:

• Data export
• Questions about the retirement process

Please reach out through your designated support channel if assistance is needed.

The SparkThink platform now supports the ability for survey admins to attach one or multiple files to outgoing survey emails. These attachments can include reference materials, instructions, or supporting documents that survey recipients may need for effective participation. Each file remains securely stored within SparkThink for 90 days, after which it is automatically deleted to uphold privacy and data protection standards. Even after expiration, administrators can view expired file names in the UI and re-upload them if necessary, ensuring continuity and flexibility in survey management.

Steps to add files to the survey emails:

• After formatting your survey email, navigate to the 'Review Email' or 'Edit Email' page to add attachments.

• Click the attachment icon to open the 'Attach Files' modal, where you can drag and drop files or browse to select them.

• Supported file formats include: .pptx, .docx, .xlsx, .pdf, .txt, .csv, .jpg/.jpeg, and .png. You may upload up to 10 attachments per email, with each file not exceeding 2MB.
• Upon successful upload, the platform will display the Attachment Storage Policy, detailing file retention and expiry.
• You can remove individual files or all attachments at once using the 'Remove All Active' option.
• Attachments are retained in SparkThink for 90 days from the upload date, after which they are automatically deleted to maintain privacy standards.
• Expired files remain visible in the UI for tracking purposes and can be re-uploaded if needed, which resets their retention period and removes the expired indicator.

• Attachment status is color-coded for clarity:
• Yellow: 30–59 days remaining
• Orange: 60–89 days remaining
• Red: Expired

Admin Notification: Survey Email Attachments and Recipient Limits

To ensure successful delivery of survey emails with attachments, please note that due to email service limits, SparkThink team recommends keeping the number of recipients to 800 or fewer when sending attachments. If an email exceeds the service threshold, it will be marked as "Error" in the respondents table and can be resent after adjusting the recipient list. Please be assured that these emails will not have been sent, and you can confirm this in your Outlook Outbox before retrying.

This approach supports SparkThink’s commitment to delivering secure, reliable, and user-friendly experiences for all administrators and participants.

The new feature allows users of SparkThink to add secondary (CC) contacts alongside the primary recipient when sending Survey links via emails—such as invitations, survey links, or follow-up and reminder emails—through the platform.

The 'Why' behind it:

• When organizing a SparkThink session, facilitators or team members can specify CC contacts (such as Account Leads, Key Stakeholders, or Client Sales Contact) to be included in communications sent from the tool.
• CC’d individuals receive copies of the email, keeping them informed and engaged even if they are not the primary participant. It is important to note that both Primary and CC'd individuals will receive same survey link, and it is expected that CC'd individuals will only assist primary recipients during the survey process.
• Helps drive alignment by ensuring information reaches everyone who needs it, reducing the risk of miscommunication or missed updates.

Steps to add and utilize CC field:

• When creating email for sharing the survey links, admin will have the opportunity to add CC recipient's information while uploading primary respondent's details.
• This can be achieved by adding column titled - 'EmailCCRecipients' for highlighting CC email IDs for each respective primary recipient when uploading excel document.
• The file upload workflow will validate the uploaded email IDs and provide an option to admin users by shortlisting the ones that needs correction. Admin can correct them by clicking on 'Correct Data' button as shown below:

• When 'Correct Data' is clicked, admin will see a new data table, as shown below, that have editable fields for both primary and CC recipient IDs:

• Once all corrected email IDs are validated by workflow, the button 'Add X recipients' will be enabled and admin are able to save this information successfully.

• The respondent table displays primary recipient's information along with respective CC recipient as seen below:

• When clicked on link - 'Show CC Email Addresses', admin will see first and last name of primary recipient along with all CCed email IDs.
• Admin can select if they'd like to send a particular email to primary or primary + CC contacts by the means of toggle button. When the toggle is disabled, the email will be sent only to primary contacts and when it is enabled, the email will be sent to all contacts. Explicit message is added to the mail sending page to ensure admin is able to make informed decision:

Summary Statement for Stakeholders

The new “Add CC contacts to primary recipient email” feature in SparkThink streamlines and strengthens collaborative communication. By ensuring broader visibility, supporting inclusivity, and improving operational efficiency, this enhancement directly advances SparkThink’s mission to foster innovation, engagement, and organizational success.

The new feature enables Survey administrators within SparkThink to impersonate another user or a service account. This means Survey administrators can temporarily assume the identity of permitted and approved user or service account within the platform, allowing them to Send Survey emails on their behalf.

How to use Proxy functionality:

This feature will be available when sending Initial invite and Reminder emails for surveys. Once proxy usage is permitted and approved, Survey administrators will be able to select the address for 'From' field for each outgoing email.

Survey administrators will toast notification when they select the proxy account in dropdown.

When 'Close' button is clicked, this confirms that Survey administrators has made informed decision of selecting proxy account for outgoing email. This confirmation also changes color for the Message Summary section and 'Send as X to YY recipients' button, as additional notification, in email preview page.

This is 2nd layer of confirmation created for Survey administrators' awareness. When 'Send...' action is triggered, Survey administrators receive final confirmation before emails are released from exchange server. This confirmation is final layer of authentication as emails released from server cannot be rolled back.

When 'Send' button is clicked, the emails are sent from the exchange server to all recipients selected for the emails.

Steps for requesting this feature:

1. Send email to 'sparkthink@slalom.com' with First name, last name, Email ID to be proxied along with details on use case, time-period.
2. If Survey administrators aim to proxy an individual account, SparkThink team would require approval from Sender attached in the requesting email.
3. Is Survey administrators aim to proxy service account, please verify your ability to send email as this service account externally prior to getting this added to SparkThink platform.

SparkThink Survey offers many different question and slide types, but do you know what each of them are and how they should be used? This article will outline each question and slide type, so you'll know how to use them in your next survey!

Matrix

Matrix questions allows you to ask respondents one or more related questions that all use the same measurement system. This is highly recommended when you have a series of questions using the same Likert scale (e.g. strongly agree to strongly disagree). Respondents can also provide follow-up feedback depending upon the response selected.

Multiple Choice

Multiple choice questions allow respondents to make a selection from a list of answer choices. The question can be configured to allow just one answer choice, or multiple answer choices to be selected.

Multiple Choice Stack

Multiple choice stack can be used when you want to ask respondents one or more questions that all use the same set of answer choices. This is recommended when you have a series of similar and related questions that can be asked back-to-back.

Ranking

Ranking questions can be used when you want respondents to prioritize a list of items. This is recommended when you want to understand the relative priority of a list of items.

Rating

Rating questions can be used when you want respondents to indicate how they feel on a particular topic by selecting a shape on a scale. You can choose the range of the scale and also select different shapes such as stars, hearts,  smileys or thumbs up/down.  These questions are highly effective as respondents can quickly and easily provide a quantitative response.

Slider

Slider questions allow respondents to indicate how they feel on a particular topic by using an interactive slider. You can choose the range of the scale, as well as the labels on the slider. These questions are highly effective as respondents can quickly and easily provide a quantitative response.

Text Entry

Text Entry questions allow you to collect open-ended text feedback by allowing respondents to type as little or as much as they want. You can add up to five text boxes to capture various feedback items.

Net Promoter Score

Net Promoter Score (NPS) questions allow respondents to measuring the value of customer experience and satisfaction. It is essentially a 0-10 scale that asks the question like "how likely is it that you would recommend our product/service to a friend or colleague?", with respondents being categorized as a promoters, passives, or detractors.

Information Slide

Information slides allow you to display text and/or media content to respondents. You can add a headline, description and a media item (video or image).

Media Slide

Media slides are optimized to display media content to respondents. You can add a media item (video or image) and a caption. Headlines and descriptions are not included in Media slides.

You can now add different overlay colors to your slide background images to improve text readability throughout your survey. Choose from a variety of colors and adjust the background overlay opacity to achieve desired branding look.

Adding Image Overlays in Survey

SparkThink Survey supports both .jpeg and .png files up to 4MB. Below is a quick review on how to add overlays to your images in Survey.

1. Create or open your survey
2. Add a background image either when you first create the survey or after (Note: You can add different images for each survey question slide)

3. Once you have added an image, configure the overlay color and opacity in the background settings for each individual slide or under the "Settings" tab for the whole survey

• Choose from nine different color options for your overlay
• Use the slider below to choose the appropriate opacity

4. Your survey respondents will now be able to see your image overlay:

A small but important feature is that you can now see how many active participants are in your workshop in real-time. This number will update in real-time whenever a participant joins or leaves your workshop.

You can check out this feature now by creating and facilitating your own workshop. For more info on recent workshop improvements, click here.

When you are importing respondents to a SparkThink Survey email invitation collector, you may receive the following error message: "There was a problem adding a new collector" (see screenshot below). In this article, we describe the problem and how you can fix this issue.

Issue & Resolution

This error message indicates that there was a problem importing the respondents to the email invitation using the spreadsheet provided. Here are some common reasons and resolutions:

You can now generate even more engagement and interactivity by adding videos from popular third party video sharing platforms to your survey. This article provides an outline of the general steps to add video media to your survey questions or slides, as well as the detailed considerations for the supported video sharing platform.

Adding Videos in SparkThink

SparkThink supports several video sharing platform including Wistia, Youtube, Stream and Vimeo. Here's a quick overview of adding video media to your survey.

1. Create or open your survey
2. Add a new survey question or information slide (or open an existing one).
3. Under "Media", click "Add Video"

4. Configure the Video Media for that Slide by:

• Selecting the Video Platform: Wistia and Youtube are currently supported, with Stream and Vimeo to come shortly.
• Add the Video URL: You will need to copy the URL from the Video Sharing Platform and paste here. SparkThink will validate the Video URL as you enter the URL. Note: Embed codes from the Video Sharing platform cannot be entered here.
• Thumbnail: This is a thumbnail preview if you added a validated Video URL. Note: Thumbnails for Stream videos cannot be displayed.
• Caption: You can display a 280 message that is displayed to survey respondents under the embedded video.

5. Once you've entered all the information, it will display all the video details:

6. The respondent will be able to view the embedded video as they take the survey:

Obtaining video links from Wistia

Wistia is one of the Slalom approved video sharing platforms that can be used to host videos for certain Slalom use cases.

To obtain the Wistia Video URL:

1. Navigate to your Wistia account: https://wistia.com/
2. Open the selected video that you want to use in your Sparkthink survey
3. Copy the Wistia Video URL from the browser address bar into SparkThink.

If you need access to a Slalom Wistia account, please reach out to the Slalom Marketing Team.

Obtaining video links from Youtube

Youtube is the largest video sharing platform in the world, and you are able to embed Youtube videos in your SparkThink survey.

To obtain the Youtube Video URL:

1. Navigate to Youtube: https://www.youtube.com/
2. Open the video you want to embed in SparkThink
3. Obtain the Video URL by either:

• Copying the URL from the browser address bar OR
• Clicking the "Share" button in Youtube to obtain the Video URL

Note: The "embed code" (that resembles HTML code) that Youtube provides as a share option will not work in SparkThink.

Obtaining video links from Microsoft Stream

Stream is included as part of the Microsoft Office suite, and is an officially Slalom-supported product. At time of writing (Oct 2022), only Microsoft Stream (Classic) videos can be supported as Stream (on Sharepoint) does not support link sharing on third party sites.

Note: Please note that Stream videos hosted on Slalom's environment can ONLY be viewed by Slalom employees with a O365 account. They cannot be viewed by viewers outside of Slalom.

To obtain the Stream (Classic) Video URL:

1. Navigate to https://web.microsoftstream.com/ to locate your video
2. Click "Share" to obtain the Share URL

3. Click "Copy" on the "Share" tab to obtain the Stream Video URL. Enter this video URL into SparkThink.

Note: We will continue to monitor Microsoft's development of Stream (on Sharepoint) so that we can support these videos in SparkThink in the future.

Obtaining video links from Vimeo

Vimeo is a popular video sharing platform similar to Youtube and Wistia. You can embed Vimeo videos into a SparkThink survey.

To obtain the Vimeo Video URL:

1. Navigate to Vimeo: https://vimeo.com/
2. Open the video you want to embed in SparkThink
3. Obtain the Video URL by either:

• Copying the URL from the browser address bar OR
• Clicking the "Share" button in Vimeo to obtain the Video URL

Note: The "embed code" (that resembles HTML code) that Vimeo provides as a share option will not work in SparkThink.

What is the Ranking activity?

Ranking is a workshop activity that allow your audience to compare a list of items with each other and arrange them in order of preference. Based on the aggregated votes of the audience, you can move forward with the items that are most preferred, and deprioritize those items that are least preferred.

Why is it useful?

This activity type is highly effective as it requires the participant to intentionally choose which items they prefer (rather than “sit on the fence”), so you can fully understand the participant’s real-world preferences.

How do you setup a Ranking Activity?

You can get quickly started up by entering required information for the activity. Here's the steps on getting started:

1. Click Add Activity and select Ranking activity.
2. Enter the Activity Title. We recommend putting some instructional text about for the activity that will be displayed to the participants.
3. Enter the Answer Choices. These will be the items that the participants will be asked to rank in order.

How do you facilitate a Ranking Activity?

1. Click on the Ranking Activity
2. Click the Participant Display button to start the voting for participants

On the Activity Canvas, the votes will be displayed for each of the answer choices. You'll be able to see which items have the highest ranking scores. Click on the Star ☆ icon to highlight that specific idea.

3. Click the Presentation Display button to present the results. Once votes have been submitted by participants, you'll see the bar appear under each idea which indicates the aggregated vote score for that item across all participants' votes.

How is a Ranking Activity scored?

Every time the participant submits a response, each answer choice will receive a “ranking score”. The individual “ranking score” is the 1 divided by the rank submitted by the participant

• E.g. The #1 ranked idea will receive a score of 1/1 = 1.00
• E.g. The #10 ranked idea will receive a score of 1/10 = 0.10

The ranking score for an idea that is calculated for the Presentation Display is simply the sum of all ranking scores submitted by the participants for that answer choice.

How do you participate in a Ranking Activity?

Once the facilitator has started voting, you'll be presented with a list of items to rank. The participant can drag the items to re-order the list, and then submit the votes.

What are best practices?

• Send brainstorm ideas to the activity. Existing brainstorm ideas can be easily sent to the Ranking activity. You can do this by selecting the brainstorm ideas and clicking "Send to Vote" from any brainstorm activity.

You can then send those ideas to a new or existing voting activity. Please note that the Ranking activity supports up to 15 ideas in total, so you'll need to make sure that you only send the right amount of ideas to that activity.

• Limit your ranking options. We recommend 5-7 ideas to be ranked in order to prevent "survey fatigue".
• Consider separate categories of ranking, rather than 1 huge list.
• Group together items that are similar. Avoid asking participants to order items that are highly similar as it puts additional cognitive load on the participant to think about these choices. If possible, group similar items together as one ranking option.
• View the vote scores to see the popularity of each item. Showing the vote scores allows you to see the aggregated preference of each item. This may indicate consensus or alignment on a particular set of ideas.

Can you use SparkThink Survey with a client? The answer is YES! We'll cover three scenarios in this article:

1. Slalom Approval for Client Use
2. Adding Client Privacy Policy in SparkThink Survey (in addition to the SparkThink Privacy Policy)
3. Adding a different Privacy Policy (i.e. hiding the SparkThink Privacy Policy)

Scenario 1: Slalom Approval for Client Use

SparkThink has been reviewed and approved by Slalom InfoSec and Legal to be used to be used for internal and external usages. Check out this knowledge article for more information.

Scenario 2: Adding Client Privacy Policy in SparkThink Survey (in addition to the SparkThink Privacy Policy)

If you're facilitating a survey in SparkThink with a client audience and/or on behalf of a client, you may want to add the client's privacy policy in addition to the Slalom SparkThink privacy policy. It just takes a few simple steps:

1. Create a new SparkThink Survey

2. On the "Create Survey" screen and fill out the necessary information. You must make sure the following fields are set correctly:

• Type of Survey: "Client / Partner"
• Client: <Client Name>
• Client Privacy Policy: <URL>

If you don't have the Client Privacy Policy URL, you can always add it later.

3. Setup your survey (e.g. add survey questions etc) and distribute to the target respondents.

When viewing the survey, respondents will be able to see special verbiage that highlights both Slalom and the client privacy policy.

If you wish to change any of these settings, you can go back to the "Settings" screen to make the changes.

Scenario 3: Adding a different Privacy Policy (i.e. hiding the SparkThink Privacy Policy)

There may be situations where you'll need to replace the existing SparkThink Privacy Policy with a totally different privacy policy. You'll need to contact the SparkThink Team by raising a Support ticket via https://support.slalom.com/.

That's it! SparkThink makes it super easy and simple to facilitate surveys with your client audience and/or on behalf of a client.

What is the 2x2 Matrix?

2x2 Matrix is a highly visual activity as it accelerates decision making. You create a list of ideas to be evaluated, along with 2 opposing dimensions (like effort vs. value), label each of the matrix quadrants, and then invite participants to start voting on each idea. Each participant will then be able to vote on the ideas using "0 to 10" slider scales that represent the two dimensions. Once the vote has been submitted, each idea is then visually plotted on the 2x2 Matrix chart.

Why is it useful?

This activity is recommended when you need to objectively evaluate ideas based on several dimensions. It is used not only to identify good vs. bad ideas, but it can be used to categorize ideas based on which quadrant they land on the 2x2 Matrix. You can drill-down to see the vote distribution for each idea, revealing if there was consensus or scattered alignment.

How do you setup a 2x2 Matrix Activity?

You can get quickly started up by entering required information for the activity. Here's the steps on getting started:

1. Click Add Activity and select 2x2 Matrix.
2. Enter the Activity Title. We recommend putting some instructional text about for the activity that will be displayed to the participants.
3. Now you'll need to configure the Dimensions. For the horizontal and vertical axis, you'll need to add the following:

• Axis label - name the dimension. e.g. Cost, Impact, Value (this is a required field)
• Low label - name the low point of the slider scale. e.g. "Low Priority"
• High label - name the high point of the slider scale. e.g. "High Priority"

4. You can then label the Quadrants that will be displayed on the Presentation Display. Labeling the quadrants will allow you and your audience to quickly identify which quadrants are desirable vs. undesirable.

For example, the quadrant for "low effort" and "high impact" could be labeled "Do Now".

5. You can configure the Display Options:

• Show Quadrant Labels - Toggles labels on/off on the Presentation Display
• Randomize Answer Choices - Scrambles the order in which ideas are presented to participants on the Participant Display

6. Click Add Idea to add the ideas to your 2x2 Matrix Activity that you want participants to evaluate. Please note that there are a limit of 15 ideas you can have in a single 2x2 Matrix activity.

How do you facilitate a 2x2 Matrix Activity?

1. Click on the 2x2 Matrix Activity
2. Click the Participant Display button to start the voting for participants

On the Activity Canvas, the ideas will be displayed as well as the votes for each idea from the participants.

• Click on the Expand icon to display the votes for that specific idea
• Click on the Star ☆ icon to highlight that specific idea

3. Click the Presentation Display button to present the results

How is a 2x2 Matrix Activity scored?

Each participant vote on an individual idea consists of a score between 0 to 10 per dimension. The votes for each dimension for each idea is then aggregated across all participant votes, with the average dimension scores for each axis allowing the idea to be plotted on the 2x2 Matrix.

How do you participate in an 2x2 Matrix Activity?

Once the facilitator has started voting, you'll be presented with a list of ideas to evaluate. The participant will see each idea along with a 0 to 10 slider scale for each of the two dimensions.

What are best practices for facilitating a 2x2 Matrix activity?

• Send brainstorm ideas to the activity. Existing brainstorm ideas can be easily sent to the 2x2 Matrix activity. You can do this by selecting the brainstorm ideas and clicking "Send to Vote" from any brainstorm activity.

You can then send those ideas to a new or existing voting activity. Please note that the 2x2 Matrix activity supports up to 15 ideas in total, so you'll need to make sure that you only send the right amount of ideas to that activity.

• Choose opposing dimensions. You should choose the dimensions carefully. These typically represent the trade-off that is inherent in the decision making For example, effort vs. value, cost vs. impact, satisfaction vs. performance, complexity vs. effectiveness.
• Limit the ideas to be voted on! Having too many ideas to evaluate is exhausting, participants will most likely get "survey fatigue". Eliminate non-feasible ideas or group ideas together, we recommend about 5-7 ideas, however SparkThink can handle up to 15 ideas in a 2x2 matrix activity.
• Drill-down on each idea to see the vote distribution. Press the "Full Screen"

There's a splash of new Workshop features coming your way in May 2022!

New Multiple Choice Activities + More!

Check out this video hosted by our very own Chris Sallquist.

• The new Multiple Choice workshop activity - allowing participants to vote by selecting one or more items from a pre-defined list.
• A revised "New Activity" modal - when adding new activities, there is now a description for each activity so you can visualize the type of activity that you want to build for your workshop!
• The ability to send ideas from a brainstorm activity - this allows you to send ideas during your workshop to your favorite voting activity (evaluation or multiple choice) that you pre-configured before the workshop.

Other Workshop Updates

You are now also able to randomize the ideas presented to participants in an Evaluation activity. This randomization reduces bias from introduced by the question order and survey fatigue.

To enable this randomization setting, select your Evaluation activity and then toggle "Randomize Idea Order" under "Participant Display".

In case you missed our April 2022 update, we made a host of sweeping changes across the Workshop UI. Check out this previous video by Chris Sallquist that explains some of the differences.

Your respondents may complete the survey that you sent out, but realize that they want to change their responses. How do you go about doing that?

Before we get started - you can only reset an individual response for an attributed survey, that is, a survey that is uniquely associated with a person/email address. On  a side note, you are not able to directly reset the individual response for non-attributed (anonymous) surveys, but you can reset all responses for anonymous surveys.

Here's how you go about resetting the votes for an individual respondent.

1. Open your survey
2. Navigate to "Share"
3. Click on the attributed survey collector (i.e. an email invitation or a Slalom-only survey link)
4. View the "Respondents" Table at the bottom of the screen.

5. Select the respondent that you want to reset votes, and click "Reset Votes".

The respondent will now be able to take the survey again.

You've successfully created and distributed the survey, and now your respondents opening the survey. How do you make sense of who has vs. hasn't completed the survey? We acknowledge that in the past, its been a little bit confusing about what those survey stats mean, but we've made amends by introducing new changes in a recent release that will bring consistency and clarity.

Let's start off by reviewing some basic definitions

Basic Definitions

We've cleaned up all the statistics across SparkThink, so now the definitions are all the same!

Here's where those respondent statistics show up:

1. Viewing survey collector stats (from the email invitation or survey link screens)
2. View survey responses (in the Results screen)
3. Viewing respondent progress (for your email invitation or Slalom-only survey link)

Let's take a look at each one of those screens!

1 - Viewing survey collector stats (from your email invitation or survey link)

We've updated the response tracking stats when you view each of the survey collectors (email invitations or survey links) to make it clearer.

The revised response tracking stats on the right will always show "In Progress",  "Completed" and "Completion Rate", no matter what type of survey collector you're currently viewing.

"Not Sent" and "Not Started" will only show when viewing email invitations.

2 - View survey responses (in the Results screen)

We've also updated the stats on the Results screen with data charts that match the data charts in the survey collector screens. In this screen, you will only see "In Progress",  "Completed" and "Completion Rate", and these definitions match the definitions used in the survey collector screens.

Furthermore, we've made the response stats at the question-level clearer too! Let's use the example above to demonstrate what this means!

"2 out of 4 people answered the question. (1 person skipped it)"

3 - Viewing respondent progress (for your email invitation or Slalom-only survey link)

You can now monitor the survey completion progress of the individual respondent by viewing the "Respondents" table for your email invitation or Slalom-only survey link. This feature allows you to take action on specific respondents depending on their completion progress.

For example, you may send a follow-up email to those folks who completed less than 25% of the survey.

That's all for now! You are now equipped to fully understand and take action on your survey respondents progress.