Your respondents may complete the survey that you sent out, but realize that they want to change their responses. How do you go about doing that?
Before we get started - you can only reset an individual response for an attributed survey, that is, a survey that is uniquely associated with a person/email address. On a side note, you are not able to directly reset the individual response for non-attributed (anonymous) surveys, but you can reset all responses for anonymous surveys.
Here's how you go about resetting the votes for an individual respondent.
- Open your survey
- Navigate to "Share"
- Click on the attributed survey collector (i.e. an email invitation or a Slalom-only survey link)
- View the "Respondents" Table at the bottom of the screen.
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5. Select the respondent that you want to reset votes, and click "Reset Votes".
The respondent will now be able to take the survey again.